FAQ

Booking a Package? Trying to select a hotel? Need help with a booking? Relax, we will tell you all that you need to know right here

Hotel Booking:

Changes and Cancellations

Payments and Charges

Credit Card Security

Privacy and Security

Hotel Booking

How can I book a multi-sector itinerary?

Multi-sector hotel rooms and vacations can be booked by calling us on +91 902712 5355(standard charges apply)

Can I make a booking over the phone?

Yes, you can call us on +91 902712 5355 (standard charges apply)

How do I make a booking for group travel?

All group booking requests can be mailed to us at reserv@allseasonsz.com and we will revert to you within 24 hours. Alternately calling us on +91 902712 5355 (standard charges apply) with all details. When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

How do I know that my booking is confirmed?

Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

How can I make a hotel booking for a destination not listed on the site?

You can send a request to us at reserv@allseasonsz.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 902712 5355 (standard charges apply)

How will my hotel booking or vacation package be confirmed?

For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.

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Changes and Cancellations

Can I change my hotel booking?

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

What if my hotel voucher is lost or stolen?

For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.

How can I contact All Seasons?

You can call us on +91 902712 5355 (standard charges apply). You can also email us at reserv@allseasonsz.com and our agents would respond to you in less than 1 working day.

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Payments and Charges

Will I have to pay any charges if I cancel my hotel or package booking?

Cancellation policies and charges will depend on the hotel booked. All Seasons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

What forms of payments can I use when making a booking?

For online hotel bookings, only Visa and Mastercard credit cards are accepted. For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.

We also accept payments by Visa Debit Cards issued by the following banks: -

State Bank of India

- HDFC bank

- Axis Bank

- Deutsche Bank

- Karur Vysya Bank

- Corp Bank

- Indian Overseas Bank

- ICICI Bank Debit Card

Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.

Cash deposits in ICICI Bank, SBI Bank will also be accepted for hotels bookings. We also offer a cash on delivery payment option for hotel bookings.

If I cancel a hotel or package booking, how does All Seasons refund me?

Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

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Credit Card Security

What is All Seasons Credit Card Security information ?

Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.

Network Security

At a network level, your card information is protected by Secured Socket Layer (SSL) technology.

All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.

Physical Security

Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.

Note pads given to Customer Service Executives is serial numbered and shredded in that order

Access to shopping websites is barred on the work floor.

Third party authorisation

For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.

Insist on a telephone landline and an address to facilitate investigations in the future, if required.

Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.

We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.

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Privacy and Site Security

Is All Seasons.com a safe site to make online bookings?

Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the SSL Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

What is our privacy policy?

All Seasons undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details. What are the terms and conditions that will apply to all bookings? All transactions undertaken on www.allseasonsz.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

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