You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.
For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.
You can call us on +91 902712 5355 (standard charges apply).
You can also email us at firstname.lastname@example.org and our agents would respond to you in less than 1 working day.
Payments and Charges
Will I have to pay any charges if I cancel my hotel or package booking?
Cancellation policies and charges will depend on the hotel booked. All Seasons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.
What forms of payments can I use when making a booking?
For online hotel bookings, only Visa and Mastercard credit cards are accepted.
For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.
We also accept payments by Visa Debit Cards issued by the following banks:
State Bank of India
- HDFC bank
- Axis Bank
- Deutsche Bank
- Karur Vysya Bank
- Corp Bank
- Indian Overseas Bank
- ICICI Bank Debit Card
Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.
Cash deposits in ICICI Bank, SBI Bank will also be accepted for hotels bookings.
We also offer a cash on delivery payment option for hotel bookings.
If I cancel a hotel or package booking, how does All Seasons refund me?
Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.
Credit Card Security
What is All Seasons Credit Card Security information ?
Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.
At a network level, your card information is protected by Secured Socket Layer (SSL) technology.
All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.
Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
Note pads given to Customer Service Executives is serial numbered and shredded in that order
Access to shopping websites is barred on the work floor.
Third party authorisation
For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
Insist on a telephone landline and an address to facilitate investigations in the future, if required.
Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.
We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.
Privacy and Site Security
Is All Seasons.com a safe site to make online bookings?
Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the SSL Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.
What are the terms and conditions that will apply to all bookings?
All transactions undertaken on www.allseasonsz.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.