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F.A.Q

Frequently Asked Questions about booking at Allseasonsz.com
Frequently Asked Questions

F.A.Q

Multi-sector hotel rooms and vacations can be booked by calling us on +91 902712 5355(standard charges apply)

Can I make a booking over the phone?

Yes, you can call us on +91 902712 5355 (standard charges apply)

All group booking requests can be mailed to us at reserv@allseasonsz.com and we will revert to you within 24 hours. Alternately calling us on +91 902712 5355 (standard charges apply) with all details. When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

You can send a request to us at reserv@allseasonsz.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 902712 5355 (standard charges apply)

For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.


Changes and Cancellations

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.

You can call us on +91 902712 5355 (standard charges apply). You can also email us at reserv@allseasonsz.com and our agents would respond to you in less than 1 working day.

Payments and Charges

Cancellation policies and charges will depend on the hotel booked. All Seasons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

For online hotel bookings, only Visa and Mastercard credit cards are accepted. For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.We also accept payments by Visa Debit Cards issued by the following banks:

  • State Bank of India
  • HDFC bank
  • Axis Bank
  • Deutsche Bank
  • Karur Vysya Bank
  • Corp Bank
  • Indian Overseas Bank
  • ICICI Bank Debit Card

Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.Cash deposits in ICICI Bank, SBI Bank will also be accepted for hotels bookings.We also offer a cash on delivery payment option for hotel bookings.

Credit Card Security

Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds. Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Privacy and Site Security

Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.

Network Security

At a network level, your card information is protected by Secured Socket Layer (SSL) technology.All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.

Physical Security

  • Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
  • Note pads given to Customer Service Executives is serial numbered and shredded in that order
  • Access to shopping websites is barred on the work floor.

Third party authorisation

  • For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
  • Insist on a telephone landline and an address to facilitate investigations in the future, if required.
  • Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.
  • We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.
  • Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the SSL Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

    All Seasons undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details.

    All transactions undertaken on www.allseasonsz.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

    All Seasons Travellers Reviews

    Rajat & Sakshi Goyal

    20 June 2023

    Fantastic Chardham Circuit trip...

    Fantastic Chardham Circuit trip over 11 days. The organisation was excellent. The guest houses we stayed in were great but most of all the driver Deepak were awesome. I would recommend this trip to anyone and will definitely use All Seasons again.

    Allseasonsz

    June 2023

    Thank you very much for your review Rajat & Sakshi Goyal. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Went for the animals would stay for the people...

    Our guides made an incredible experience better than anything I could have imagined. I wish I could tell them how much this experience has meant to us but there are not the words for it. Jim Corbett and Nanda Devi National Park were contrast at every turn, the people were warm and welcoming while we saw and experienced a life that we had no idea about. The environment and the animals were everything that we hoped and more! If anyone is considering a trip, go! You will not be disappointed or regret this experience. It will open your heart and mind while filling your photo album with magical moments!

    Allseasonsz

    June 2023

    Thank you very much for your review Dr Anjali & GC Pandey. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Apoorva & Anup

    19 June 2023

    I had the most amazing trip to Tehri..........

    I had the most amazing trip to Tehri & Kanatal with All Seasons. My first time travelling with them, so wasn't sure what to expect. Tehri and All Seasons both exceeded my expectations, a real trip of a lifetime. Our Manager was a true professional, very knowledgable and always on hand to assist, he helped to make the trip so special. Its was such good value for the cost, I saw all the main sights I had wanted to, and so many more. I would definitely travel with All Seasons again.

    Allseasonsz

    June 2023

    Thank you very much for your review Apoorva & Anup. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Selecting a Tour Operator Should be About More Than the Tour Itself...

    Tour itself was excellent but when the going got tough, All Seasons helped us beyond limit . We encountered a vehicle issue (due to collison on route from delhi to nainital at Gajraula ) and was stuck up in highway restaurant for nearly 6 hrs. During the frustrating period not only did All Seasons respond in a timely fashion but when they tried best to arrange a alternate vehicle which i understand was not easy and they assisted us which helped us to remain calm. Fortunately was arranged lately and we reached our Hotel Naini Retreat late night and rest of the trip went like a dream where all arrangements where above our expectations. A very satisfacotry family vacation overall.

    Allseasonsz

    June 2023

    Thank you very much for your review Ashutosh & Nidhi Singh. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Ajay Velhankar

    13 June 2023

    Hotels sites were excellent except....

    Hotels sites were excellent except Clarks residences. Experience with driver very bad. Rash driving, arrogance and adamant. No customer respect.

    Allseasonsz

    June 2023

    Thank you very much for your review Ajay. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Yogesh Sovani

    10 June 2023

    Heritage hotel and Justa inn was best choices..

    Yes we reached safely, thank you very much of all arrangements, Vehicle arrnagement and Driver ( Nandan) was very nice person polite, prompt and humble. Hotel choices were good, foods was excellent at all places. Heritage hotel and Justa inn was best choices among all. Next year we will contact you again for Gadwal are Tour Dehradun- Haridwar- Risikesh- Cobett. We will also recommend your name to our friends and other family. Thank you so much once again.

    Allseasonsz

    June 2023

    Thank you very much for your review Yogesh. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

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