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F.A.Q

Frequently Asked Questions about booking at Allseasonsz.com
Frequently Asked Questions

F.A.Q

Multi-sector hotel rooms and vacations can be booked by calling us on +91 902712 5355(standard charges apply)

Can I make a booking over the phone?

Yes, you can call us on +91 902712 5355 (standard charges apply)

All group booking requests can be mailed to us at reserv@allseasonsz.com and we will revert to you within 24 hours. Alternately calling us on +91 902712 5355 (standard charges apply) with all details. When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

You can send a request to us at reserv@allseasonsz.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 902712 5355 (standard charges apply)

For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.


Changes and Cancellations

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.

You can call us on +91 902712 5355 (standard charges apply). You can also email us at reserv@allseasonsz.com and our agents would respond to you in less than 1 working day.

Payments and Charges

Cancellation policies and charges will depend on the hotel booked. All Seasons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

For online hotel bookings, only Visa and Mastercard credit cards are accepted. For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.We also accept payments by Visa Debit Cards issued by the following banks:

  • State Bank of India
  • HDFC bank
  • Axis Bank
  • Deutsche Bank
  • Karur Vysya Bank
  • Corp Bank
  • Indian Overseas Bank
  • ICICI Bank Debit Card

Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.Cash deposits in ICICI Bank, SBI Bank will also be accepted for hotels bookings.We also offer a cash on delivery payment option for hotel bookings.

Credit Card Security

Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds. Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Privacy and Site Security

Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.

Network Security

At a network level, your card information is protected by Secured Socket Layer (SSL) technology.All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.

Physical Security

  • Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
  • Note pads given to Customer Service Executives is serial numbered and shredded in that order
  • Access to shopping websites is barred on the work floor.

Third party authorisation

  • For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
  • Insist on a telephone landline and an address to facilitate investigations in the future, if required.
  • Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.
  • We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.
  • Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the SSL Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

    All Seasons undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details.

    All transactions undertaken on www.allseasonsz.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

    All Seasons Travellers Reviews

    Jay & Anushka

    28 December 2022

    Everything was Excellent

    Just returned from a small trip to Auli. We spent 5 days in Auli & Rishikesh. All arrangements done for our tour were amazing. Hotels, guides, driver etc. everything was excellent. Karni was always there to help us whenever we had doubt regarding the itinerary. He was super quick in responding to our queries. We highly recommend this tour!!

    Allseasonsz

    Dec 2022

    Thank you very much for your review Jay & Anushka. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Lalit & Ritu

    25 December 2022

    Exceeded all my Expectations

    I completed a 6 -day Uttarakhand trip with this tour company. It was an incredible experience! I am a woman, and I was traveling in India alone. Even though it was the off-season, I was so pleased that the company arranged for me to do this trek with four other women. It was winter (and very cold), but the company arranged for some lovely accommodations along the three nights of our trek. The food was amazing, the trekking was an enjoyable challenge, and the views along the entire trek were absolutely breathtaking. Binod, our kind and competent guide, was absolutely wonderful, and I'm grateful for him leading us through the wilderness in this magical place! I absolutely recommend this company to everyone! Their service exceeded all of my expectations, and I'm so grateful for this experience. I can't wait to travel back to the Himalayas for more trekking.

    Allseasonsz

    Dec 2022

    Thank you very much for your review Lalit & Ritu. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Rahul & Priya

    24 December 2022

    Highly recommended

    We just finished the Kedarkantha trek. We had an excellent guide, Naveen. He has the widest knowledge about the geography, the plants, everything. He took care of all our needs during the trek. We highly recommend this company and especially the guide Pemba for anyone considering taking a Trek in the Uttarakhand region. The trek was amazing, and we had very good views in the morning of the whole Himalaya range including Himalayas in the distance. On our way we had a chance to meet the local population, see how they live, and learn to make Bhang ki Chutney...

    Allseasonsz

    Dec 2022

    Thank you very much for your review Rahul & Priya. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Amit & Sikha

    22 December 2022

    Fantastic Experience

    We have just just returned home after doing the amazing 6 day Uttarakhand tour! Wow, what a fantastic experience, we were so lucky with the weather and got to enjoy incredible views of Himalayan Peaks. The trek was a lot tougher than I expected but we all survived ok. I have to say the entire All Seasons team were superb, Mr Binod ( our guide) was a true gentleman and very patient with us, his knowledge of the flora and fauna made the trek more interesting especially for m6 son who has a keen interest in nature. Just want to say thanks to Subash for his attention and responsiveness to all my queries in planning this trip, he was fantastic and I wish him well in the future, his ethos of supporting the families high up in the mountains is commendable.

    Allseasonsz

    Dec 2022

    Thank you very much for your review Amit & Sikha. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Karanveer & Gurmeet

    20 December 2022

    Highly Recommended

    It was a very well organise tour. Very enjoyable and great customer service.

    Karanveer & Gurmeet

    19 December 2022

    Highly Recommended

    It was a very well organise tour. Very enjoyable and great customer service.

    Anant & Anushka

    18 December 2022

    Amazing Time

    Had an amazing time on the tour. This tour exceeded our expectations in all way. Highly recommended.

    Himanshu & Navya

    16 December 2022

    Loved the tour

    Just returned from a short and wonderful trip to Uttarakhand with amazing tour company team. They did everything and beyond to make our holiday fantastic. Thank You!!

    Ritesh & Tanaya

    14 December 2022

    Loved the tour

    I know this company for almost 10 years now. I guess i was one of the first customer and know Rahul`s Family really well. The Trips are fantastic, thank you so much Rahul !!!

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