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F.A.Q

Frequently Asked Questions about booking at Allseasonsz.com
Frequently Asked Questions

F.A.Q

Multi-sector hotel rooms and vacations can be booked by calling us on +91 902712 5355(standard charges apply)

Can I make a booking over the phone?

Yes, you can call us on +91 902712 5355 (standard charges apply)

All group booking requests can be mailed to us at reserv@allseasonsz.com and we will revert to you within 24 hours. Alternately calling us on +91 902712 5355 (standard charges apply) with all details. When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

You can send a request to us at reserv@allseasonsz.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 902712 5355 (standard charges apply)

For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.


Changes and Cancellations

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.

You can call us on +91 902712 5355 (standard charges apply). You can also email us at reserv@allseasonsz.com and our agents would respond to you in less than 1 working day.

Payments and Charges

Cancellation policies and charges will depend on the hotel booked. All Seasons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

For online hotel bookings, only Visa and Mastercard credit cards are accepted. For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.We also accept payments by Visa Debit Cards issued by the following banks:

  • State Bank of India
  • HDFC bank
  • Axis Bank
  • Deutsche Bank
  • Karur Vysya Bank
  • Corp Bank
  • Indian Overseas Bank
  • ICICI Bank Debit Card

Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.Cash deposits in ICICI Bank, SBI Bank will also be accepted for hotels bookings.We also offer a cash on delivery payment option for hotel bookings.

Credit Card Security

Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds. Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Privacy and Site Security

Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.

Network Security

At a network level, your card information is protected by Secured Socket Layer (SSL) technology.All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.

Physical Security

  • Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
  • Note pads given to Customer Service Executives is serial numbered and shredded in that order
  • Access to shopping websites is barred on the work floor.

Third party authorisation

  • For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
  • Insist on a telephone landline and an address to facilitate investigations in the future, if required.
  • Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.
  • We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.
  • Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the SSL Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

    All Seasons undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details.

    All transactions undertaken on www.allseasonsz.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

    All Seasons Travellers Reviews

    Best Trip Ever

    No words can explain how great our Auli trip was. Everything was perfect from the minute we touched down.The local agency All Seasonsz was fantastic communicating everything that was going to take place and it all happened without a hitch. I highly recommend this company for a great travel experience especially in Uttarakhand....

    Amazing Trip

    Very impressed with our agent Avneet Singh and this travel company. He planned the perfect trip; hotels, guides, drivers and follow-up. .

    Unforgettable Uttarakhand Trip with Allseasonsz.com

    Every step of the trip planning was very professional and totally took the stress out of the planning. The itinerary and tours recommended exceeded our expectations! What a wonderful family vacation in beautiful hill state of Uttarakhand.

    Harshal Verma

    Perfect Trip

    Fantastic trip and we enjoyed every moment of it. Tanuja did a great job working with us to understand our needs and create the perfect itinerary for us. We had very specific requests and Tanuja was incredibly patient with us, making multiple changes to the itinerary. She was also very responsive to email, oftentimes responding in less than 12 hrs. When we had 1 small glitch with scheduling during our travel, she fixed the problem right away. Overall, a well planned schedule with a good balance of tours and free time with excellent choice of hotel locations. I would highly recommend services of Allseasonsz especially their competent manager Tanuja !

    Best Trip Of My Life

    Absolutely great experience. Accommodations, tours, food and our guides were absolutely fantastic. One of our best experiences traveling in Uttarakhand. Thanks again!!

    Siddharth Monga

    26 December 2023

    Amazing Trip To Nainital

    Our travel agency, and especially our travel advisor Pankaj, did an amazing job. Pankaj worked hard to help plan our perfect trip to Uttarakhand and once we were there he continued to check in with us daily to help with anything needed. He was absolutely amazing!!

    Allseasonsz

    December 2023

    Thank you very much for your review Siddharth . We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Nitika Kulpati

    Amazing Trip To Uttarakhand

    Our trip went smooth. We had a great time. Our agent Mr. Arun and his team were very responsive and flexible. They were able to arrange everything for our 2 week trip in less than a month and within the budget we gave them. We don't have any complaints.....Thanks Allseasonsz!!!

    Memorable Week's Time In Uttarakhand

    The staff with the company were very friendly and honest with their recommendations. The itinerary was well planned, with good mix of free time and touring. My wife and I enjoyed ourselves thoroughly without having to worry at all with the planning. .

    Aarti & Manish Agarwal

    20 November 2023

    Faced Issues during the Uttarakhand trip !

    We recently completed a 12 Days trip to Uttarakhand. The exeperience was mixed, had to change the room in Mussoorie hotel Green N Breeze as the size was vey small and our family could hardly fit in and faced issues regarding going to Lal Tibba and Landour as the taxi we hired from the company refused to go there citing the local txi union issues and we have to pay INR 2000 from our pocket.The Jim Corbett safari was average as there was no tiger spooting though our driver Nandan tried his best to take us around the different spots where we could spot one.We again faced the challenge during the room changing in Hotel Ashdale Nainital as the room allocated was facing the back wall of the garden and in the process wasted our precious 4-5 hrs.

    All Seasons helpdesk persons Ravi & Saurabh and tried their best to resolve all the issues we faced but in the whole process we wasted the significant amount of time during our trip.

    Allseasonsz

    November 2023

    Thank you very much for your review Aarti & Manish . We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Perfect Trip

    Completely top notch experience from start to finish. Our agent mr. Vijay at this travel company was such a good listener and collaborator, and he developed a perfect itinerary for our family. I always prefer to work with a travel company, and this company is excellent at what they do.

    Priyanka & Ashish

    2 November 2023

    Superb Uttarakhand Trip

    Superb !! All the planning was excellent . From ground transportation to hotels to tour guides , the experience was exemplary. Even the restaurant recommendations and also to make reservations was icing on the cake ! Would recommend highly.

    Allseasonsz

    November 2023

    Thank you very much for your review Priyanka & Ashish . We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

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