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F.A.Q

Frequently Asked Questions about booking at Allseasonsz.com
Frequently Asked Questions

F.A.Q

Multi-sector hotel rooms and vacations can be booked by calling us on +91 902712 5355(standard charges apply)

Can I make a booking over the phone?

Yes, you can call us on +91 902712 5355 (standard charges apply)

All group booking requests can be mailed to us at reserv@allseasonsz.com and we will revert to you within 24 hours. Alternately calling us on +91 902712 5355 (standard charges apply) with all details. When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

You can send a request to us at reserv@allseasonsz.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 902712 5355 (standard charges apply)

For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.


Changes and Cancellations

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.

You can call us on +91 902712 5355 (standard charges apply). You can also email us at reserv@allseasonsz.com and our agents would respond to you in less than 1 working day.

Payments and Charges

Cancellation policies and charges will depend on the hotel booked. All Seasons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

For online hotel bookings, only Visa and Mastercard credit cards are accepted. For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.We also accept payments by Visa Debit Cards issued by the following banks:

  • State Bank of India
  • HDFC bank
  • Axis Bank
  • Deutsche Bank
  • Karur Vysya Bank
  • Corp Bank
  • Indian Overseas Bank
  • ICICI Bank Debit Card

Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.Cash deposits in ICICI Bank, SBI Bank will also be accepted for hotels bookings.We also offer a cash on delivery payment option for hotel bookings.

Credit Card Security

Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds. Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Privacy and Site Security

Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.

Network Security

At a network level, your card information is protected by Secured Socket Layer (SSL) technology.All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.

Physical Security

  • Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
  • Note pads given to Customer Service Executives is serial numbered and shredded in that order
  • Access to shopping websites is barred on the work floor.

Third party authorisation

  • For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
  • Insist on a telephone landline and an address to facilitate investigations in the future, if required.
  • Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.
  • We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.
  • Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the SSL Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

    All Seasons undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details.

    All transactions undertaken on www.allseasonsz.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

    All Seasons Travellers Reviews

    Sakshi Shukla

    11 January 2021

    This was a trip of a lifetime

    This was a trip of a lifetime. We worked well together, came up with an awesome itinerary for 6 weeks to Uttarakhand & Himachal. You name it we were going to do it. This truly was an itinerary with planes, trains & car.We had such a variety of things planned including local foods tasting in both Uttarakhand and Himachal. I can't say enough good things about our travel company!!! In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Himachal first or Uttarakhand. As it turned out, the recommendation to go to Uttarakhand first was perfect. We were saved the experience of Himachal for only a few weeks and maybe being stuck there! No stone was left unturned, even when the landslides occurred in Himachal.Thanks for the persistent efforts done by the local team members. Thanks to all. You all did wonder full job !

    Rahul K

    18 January 2021

    One of our favorite vacations

    We had a large group, 24 people from small children, teens and adults traveling to Uttarakhand from Kolkata. I contacted this Uttarakhand travel agent and from the first the contact person-Mayank was very patient, very prompt, responded to all my emails and all my questions. He and his team arranged a wonderful vacation for us. We had a private bus, always prompt, always clean. Our hotels were perfect, clean, modern amenities. The rooms were always ready for us and everything was consistently smooth. It was a well organized, wonderful and memorable tour of Uttarakhand. We got to see and do so much and this agent had arranged it all! From rafting to bungee jumping, to cable car ride in Auli we did it all! One of our favorite vacations!!

    Kumar Ravel P

    25 January 2021

    We had a five star holiday!

    We had worked with this travel agent before and had found her to be professional, helpful, and wonderful to work with. Accordingly, we chose to work with her again this year as we began planning our annual diving holiday. Again, this travel agent distinguished herself as the consummate professional, and more than that, a person with a huge amount of patience and empathy.We were relieved that our agent still had enthusiasm for our trip, and came up with several suggestions.All of the special requests and arrangements must have been a headache for our agent, but it all worked out. We had a five star holiday!

    Satish Reddy

    25 January 2021

    Wow !

    Wow ! Simply the best trip of our lifetime.We think we are fortunate to choose this travel agency as a potential agent to be a partner in planning our trip. The agency planned a two week trip and even when the weather and the covid virus hit. She never lost sight of our trip and how to ensure we had the information to make the decision right for us. We choose to have the agenda adjusted to avoid areas of our concern. The new agenda provided us a more unique experience than we anticipated. Especially thanks to "Jyoti" the travel planner from All seasonsz and the travel team.

    Swojanya Reddy

    03 February 2021

    All were top notch and wonderful experiences

    Despite having to return 3 days early, I would say this was one of the best trips we've ever taken. Our travel planner set up a trip to remember with off the beaten track adventures and once of a lifetime things to do. He was also fantastic and a lifesaver with regard to the COVID-19 issues. He went above and beyond to take care of our revised travel plans and refunds and is still taking care of us. We would definitely use All Seasonsz and our travel planner again! The adventures that our travel planner set up. Car hire, auli tour, restaurants recommendations and hotels. All were top notch and wonderful experiences.

    Rasila Varsani

    08 february 2021

    company's "above and beyond" customer service

    Uttarakhand is amazing state and 2 1/2 weeks wasn't nearly enough time. We planned the trip because our daughter was studying abroad for the semester. Our travel planner tailored the trip to our specifications, quickly making any and all necessary changes. Traveling from the Garhwal to Kumaon, the itinerary was thorough and included maps, directions as well as additional activities to do in each location. We arrived on the Dehradun airport, just after a heavy rain storm that closed the roads to Mussoorie. This was to be our first excursion and we were a bit disappointed. We contacted our travel planner and her team in Uttarakhand who were diligent in trying to rebook a modified version of the tour. Due to weather it did not happen, but the customer service exceeded our expectations. The rest of our time went as planned with awe inspiring scenery from waterfalls, forest & himalayan views sites and relaxing daytrips to surrounding areas of Kanatal, Dhanaulti & Tehri. The real testimony of our travel company's "above and beyond" customer service.We can't thank her enough for handling this stressful situations during the tour.

    Sheeja Joseph

    26 february 2021

    No hesitation to use them again in the future!

    We had two travel weeks to see Uttarakhand and our All Seasons contact person shivam joshi at this travel company and the travel specialist at a local tour company (Uttarakhand contact) did a fantastic job! Our itinerary was just what we wanted with wonderful options that we thoroughly enjoyed - small group tours, amazing hotels, rental cars - that all went off like clockwork. However, it's when things go wrong that you really find out how good your travel agents are. Due to the coronavirus pandemic, the travel designer had to deal with last minute flights cancellations, but he was able to re-book us back to the Hyderabad and our daughter back to Mumbai - a real wizard! That lowered our stress level immensely. Responsive and efficient, even half way around the world. The travel specialist kept us informed about what was happening on the ground - even contacting us at our remote resort (no cell service)! This travel company booked our 2018 trip to Himachal (first time I used Allseasonsz.com) and I'm glad that I used them for our second trip! No hesitation to use them again in the future!

    venu venkata krishna

    27 february 2021

    I highly recommend this tour company.

    My trip planner Himani at this tour agency provided superb service. My trip was a 3+ week solo exploration of Uttarakhand During the planning process, the planner asked good questions to establish what I wanted from my tour and her attention to detail was evident while my tour progressed. Every accommodation and day tour she set up went off without a hitch and matched or exceeded my expectations. The only surprise was the coronovirus scare and its impact on my return flights, but my trip planner kept me informed of developments and I made it home without incident. I highly recommend this tour company.

    Prahalad Kuntia

    04 March 2021

    Thanks All Seasonsz and Nitin

    Planning the trip was great! The travel planner worked with me to come up with an itinerary, adjusting based on my availability and what I wanted to see and do. The itinerary included some things I would not have done on my own, but I'm glad I did! The trip itself was fantastic. Everything was pre-arranged, including transportation. Our planner even picked us up at our hotel for a tour of Corbett.Thanks All Seasonsz and Nitin our contact person.

    Chandra Prakash

    06 March 2021

    This was a trip of a lifetime

    All Seasons travel team created an incredible itinerary for us. We had never been there and didn't know what we should see and what not to miss. Each day was "the best day of the trip" - each day exceeded our expectations and thrilled us. From a private behind the scenes tour of the KRC museum to an overnight stay in forest rest house inside the corbett park , we were thrilled. Along the way we had some phenomenal guest houses (B&Bs) with wonderful hosts and beautiful views. The materials they sent us with our itinerary were thorough and easy to use. We would definitely recommend them to anyone considering a tour of Uttarakhand.

    William Sideli

    09 March 2021

    This trip to Uttarakhand was the time of our lives

    This trip to Uttarakhand was the time of our lives. We have traveled extensively but never with an agent doing the all nitty-gritty suggestions and arranging. We are now spoiled. Our contact person Riya from All Seasons listened to our interests and desires and pointed us to activities that might interest us. We then choose those that were appealling to us and he proceeded to organize the trip. This included precise information on the mode of transportation to and from each destination activity. The itinerary was planned and accepted. While en route, we choose to change a plan and this presented no problem and we were quickly accommodated.

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