X

F.A.Q

Frequently Asked Questions about booking at Allseasonsz.com
Frequently Asked Questions

F.A.Q

Multi-sector hotel rooms and vacations can be booked by calling us on +91 902712 5355(standard charges apply)

Can I make a booking over the phone?

Yes, you can call us on +91 902712 5355 (standard charges apply)

All group booking requests can be mailed to us at reserv@allseasonsz.com and we will revert to you within 24 hours. Alternately calling us on +91 902712 5355 (standard charges apply) with all details. When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

You can send a request to us at reserv@allseasonsz.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 902712 5355 (standard charges apply)

For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.


Changes and Cancellations

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.

You can call us on +91 902712 5355 (standard charges apply). You can also email us at reserv@allseasonsz.com and our agents would respond to you in less than 1 working day.

Payments and Charges

Cancellation policies and charges will depend on the hotel booked. All Seasons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

For online hotel bookings, only Visa and Mastercard credit cards are accepted. For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.We also accept payments by Visa Debit Cards issued by the following banks:

  • State Bank of India
  • HDFC bank
  • Axis Bank
  • Deutsche Bank
  • Karur Vysya Bank
  • Corp Bank
  • Indian Overseas Bank
  • ICICI Bank Debit Card

Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.Cash deposits in ICICI Bank, SBI Bank will also be accepted for hotels bookings.We also offer a cash on delivery payment option for hotel bookings.

Credit Card Security

Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds. Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Privacy and Site Security

Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.

Network Security

At a network level, your card information is protected by Secured Socket Layer (SSL) technology.All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.

Physical Security

  • Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
  • Note pads given to Customer Service Executives is serial numbered and shredded in that order
  • Access to shopping websites is barred on the work floor.

Third party authorisation

  • For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
  • Insist on a telephone landline and an address to facilitate investigations in the future, if required.
  • Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.
  • We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.
  • Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the SSL Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

    All Seasons undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details.

    All transactions undertaken on www.allseasonsz.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

    All Seasons Travellers Reviews

    Pawan & Aakansha

    27 Aug 2022

    We had a lovely holiday !!

    We had a splendid time - perfect balance between relaxation and activity. Our personal manager was in touch with us whole time to make sure everything was perfect and it was. We had a lovely holiday.

    Allseasonsz

    Aug 2022

    Thank you very much for your review Pawan & Aakansha. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    exploring beautiful sights and free time !!

    The itinerary is very well designed with a perfect balance of exploring beautiful sights and free time. We loved the sights that are included in the trip as well as the accommodations. They are truly serene! I highly recommend this trip.

    Allseasonsz

    Aug 2022

    Thank you very much for your review Jeevika & Aakash Jain.We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Tejas Prakash & Vidya

    23 August 2022

    We really enjoyed our holidays !!

    All Seasonsz team is absolutely amazing for anyone to plan their trip to Munsiyari. We really enjoyed our holidays with them - the guides are good, the itinerary is well thought out and hotels are great located. Especially I liked the Jageshwar day tour with our guide. He did his job perfectly. Wish we had more time to stay in Chaukori and Lohaghat.

    Kabir & Eshika

    21 Aug 2022

    Trip was really good!!

    Our group leaders Lalit and Yash were great very inclusive and very informative. Made the group feel at home and helped us all get along. The Uttarakhand trip was really good filed with fun activities and great experiences. I had a great time with the group and will be back for future trips.

    Allseasonsz

    Aug 2022

    Thank you very much for your review Kabir & Eshika .We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    We will definitely recommend you, guys !!

    We would like to thank the entire team of your company for organizing our holiday trip to Uttarakhand. Really guys everything was promptly and professionally - both at the stage of choosing the holiday package, planning the trip details, as well as during our stay on the hill state. Congrats to Kamal and Neha for their great job, also guides Aveneet! We will definitely recommend you, guys! Hope to see you again, who knows it ! Cheers;)

    Allseasonsz

    Aug 2022

    Thank you very much for your review Divyanka Tripati & Vivek Dahiya.We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Best holiday !!

    The tour company helped me plan my vacation the best way i could have imagined. The people are there to help you plan your trip,( Thanks Krishna). Your are in contact with your guide all the time from the planning till after the trip. Even when we had sudden changes to the trip we were able do it without hassle. These guys know their place better and the secrets. They will do their best to make your trip amazing. Thanks Krishna and Ashu.

    Allseasonsz

    Aug 2022

    Thank you very much for your review Kabir & Eshika.We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Aarti Sahu & Anuj Sahu

    17 August 2022

    Definitely recommend booking !!

    We wanted to take our kids on holiday to Uttarakhand this year (first time) but we had very little time to do research on things to do and make a planning for day-to-day activities and good family accommodation. The tour company came through for us. The people were so kind and helpful, coming up with ideas for family activities and quality family resorts with kids activities and kids clubs. Our children couldn't be happier and neither could we. For a hassle-free family holiday, I can definitely recommend booking your stay with this agency.

    Allseasonsz

    Aug 2022

    Thank you very much for your review Aarti Sahu & Anuj Sahu. We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    LOAD MORE STORIES