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F.A.Q

Frequently Asked Questions about booking at Allseasonsz.com
Frequently Asked Questions

F.A.Q

Multi-sector hotel rooms and vacations can be booked by calling us on +91 902712 5355(standard charges apply)

Can I make a booking over the phone?

Yes, you can call us on +91 902712 5355 (standard charges apply)

All group booking requests can be mailed to us at reserv@allseasonsz.com and we will revert to you within 24 hours. Alternately calling us on +91 902712 5355 (standard charges apply) with all details. When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

You can send a request to us at reserv@allseasonsz.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 902712 5355 (standard charges apply)

For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.


Changes and Cancellations

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.

You can call us on +91 902712 5355 (standard charges apply). You can also email us at reserv@allseasonsz.com and our agents would respond to you in less than 1 working day.

Payments and Charges

Cancellation policies and charges will depend on the hotel booked. All Seasons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

For online hotel bookings, only Visa and Mastercard credit cards are accepted. For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.We also accept payments by Visa Debit Cards issued by the following banks:

  • State Bank of India
  • HDFC bank
  • Axis Bank
  • Deutsche Bank
  • Karur Vysya Bank
  • Corp Bank
  • Indian Overseas Bank
  • ICICI Bank Debit Card

Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.Cash deposits in ICICI Bank, SBI Bank will also be accepted for hotels bookings.We also offer a cash on delivery payment option for hotel bookings.

Credit Card Security

Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds. Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Privacy and Site Security

Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.

Network Security

At a network level, your card information is protected by Secured Socket Layer (SSL) technology.All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.

Physical Security

  • Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
  • Note pads given to Customer Service Executives is serial numbered and shredded in that order
  • Access to shopping websites is barred on the work floor.

Third party authorisation

  • For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
  • Insist on a telephone landline and an address to facilitate investigations in the future, if required.
  • Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.
  • We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.
  • Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the SSL Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

    All Seasons undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details.

    All transactions undertaken on www.allseasonsz.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

    All Seasons Travellers Reviews

    Rasila & Avtar Varsani

    24 March 2022 2022

    company's "above and beyond" customer service

    Uttarakhand is amazing state and 2 1/2 weeks wasn't nearly enough time. We planned the trip because our daughter was studying abroad for the semester. Our travel planner tailored the trip to our specifications, quickly making any and all necessary changes. Traveling from the Garhwal to Kumaon, the itinerary was thorough and included maps, directions as well as additional activities to do in each location. We arrived on the Dehradun airport, just after a heavy rain storm that closed the roads to Mussoorie. This was to be our first excursion and we were a bit disappointed. We contacted our travel planner and her team in Uttarakhand who were diligent in trying to rebook a modified version of the tour. Due to weather it did not happen, but the customer service exceeded our expectations. The rest of our time went as planned with awe inspiring scenery from waterfalls, forest & himalayan views sites and relaxing daytrips to surrounding areas of Kanatal, Dhanaulti & Tehri. The real testimony of our travel company's "above and beyond" customer service.We can't thank her enough for handling this stressful situations during the tour.

    Allseasonsz

    March 2022

    Thank you very much for your review Rasila & Avtar.We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Swojanya Reddy

    21 March 2022

    All were top notch and wonderful experiences

    Despite having to return 3 days early, I would say this was one of the best trips we've ever taken. Our travel planner set up a trip to remember with off the beaten track adventures and once of a lifetime things to do. He was also fantastic and a lifesaver with regard to the COVID-19 issues. He went above and beyond to take care of our revised travel plans and refunds and is still taking care of us. We would definitely use All Seasonsz and our travel planner again! The adventures that our travel planner set up. Car hire, auli tour, restaurants recommendations and hotels. All were top notch and wonderful experiences.

    Allseasonsz

    March 2022

    Thank you very much for your review Swojanya.We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Parvathy & Satish Reddy

    20 March 2022

    Wow !

    Wow ! Simply the best trip of our lifetime.We think we are fortunate to choose this travel agency as a potential agent to be a partner in planning our trip. The agency planned a two week trip and even when the weather and the covid virus hit. She never lost sight of our trip and how to ensure we had the information to make the decision right for us. We choose to have the agenda adjusted to avoid areas of our concern. The new agenda provided us a more unique experience than we anticipated. Especially thanks to "Jyoti" the travel planner from All seasonsz and the travel team.

    Allseasonsz

    March 2022

    Thank you very much for your review Parvathy & Satish Reddy.We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Kumar Ravel P

    17 March 2022

    We had a five star holiday!

    We had worked with this travel agent before and had found her to be professional, helpful, and wonderful to work with. Accordingly, we chose to work with her again this year as we began planning our annual diving holiday. Again, this travel agent distinguished herself as the consummate professional, and more than that, a person with a huge amount of patience and empathy.We were relieved that our agent still had enthusiasm for our trip, and came up with several suggestions.All of the special requests and arrangements must have been a headache for our agent, but it all worked out. We had a five star holiday!

    Allseasonsz

    March 2022

    Thank you very much for your review Kumar Ravel.We appreciate your candid feedback to help us to build on areas where we are doing well and work on those which need to be improved.Thank you again and we hope you are traveling again soon with us with enhanced services.

    Rahul K

    17 March 2022

    One of our favorite vacations

    We had a large group, 24 people from small children, teens and adults traveling to Uttarakhand from Kolkata. I contacted this Uttarakhand travel agent and from the first the contact person-Mayank was very patient, very prompt, responded to all my emails and all my questions. He and his team arranged a wonderful vacation for us. We had a private bus, always prompt, always clean. Our hotels were perfect, clean, modern amenities. The rooms were always ready for us and everything was consistently smooth. It was a well organized, wonderful and memorable tour of Uttarakhand. We got to see and do so much and this agent had arranged it all! From rafting to bungee jumping, to cable car ride in Auli we did it all! One of our favorite vacations!!

    Allseasonsz

    March 2022

    Thank you very much for your review Rahul. We are working very hard to deliver the best possible user experience and the absolute best supply of great multiday tours all around the Uttarakhand & Himachal. Thus, highly appreciate your feedback.

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