24 March 2022 2022
company's "above and beyond" customer service
Uttarakhand is amazing state and 2 1/2 weeks wasn't nearly enough time. We planned the trip because our daughter was studying abroad for the semester. Our travel planner tailored the trip to our specifications, quickly making any and all necessary changes. Traveling from the Garhwal to Kumaon, the itinerary was thorough and included maps, directions as well as additional activities to do in each location. We arrived on the Dehradun airport, just after a heavy rain storm that closed the roads to Mussoorie. This was to be our first excursion and we were a bit disappointed. We contacted our travel planner and her team in Uttarakhand who were diligent in trying to rebook a modified version of the tour. Due to weather it did not happen, but the customer service exceeded our expectations. The rest of our time went as planned with awe inspiring scenery from waterfalls, forest & himalayan views sites and relaxing daytrips to surrounding areas of Kanatal, Dhanaulti & Tehri. The real testimony of our travel company's "above and beyond" customer service.We can't thank her enough for handling this stressful situations during the tour.